COLFAX (CBS13) — Tens of thousands of PG&E customers in the Sierra Foothills are waiting for their power to return after a record-breaking winter storm wreaked havoc on trees and power lines in the area.

Mike Schutte, PG&E Sierra Field Operations superintendent, told CBS13 that as of Tuesday afternoon, 207 outages were affecting nearly 60,000 customers.

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The biggest obstacle to getting power back? “Access,” says Schutte, “It’s the snow. It’s a slow-go.”

Meanwhile, customers like Mackenzie Herren have been stranded for days with no power.

“I’ve never seen a situation like this,” the Colfax resident tells CBS13. “So yeah, I’m over it.”

Mackenzie says tree limbs — and, at times, entire trees — have been falling like clockwork around their home.

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“Every 30 minutes or so, you’ll hear them break,” she said.

Schutte says those trees are at the root of the problem.

“It’s called the Sierra cement for a reason,” he says of the snowpack. “The trees just can’t take the weight.”

Schutte says the saturated ground adds trouble from below, leaving the trees and the power lines around them without a fighting chance.

Herren says he’s sympathetic toward the elements PG&E has to face to get the power back, but he wishes the company would offer more communication: “When are they actually coming? How many things do they have to get to before us?”

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Schutte stresses the need for patience, although he admits it’s easier said than done.