CAMERON PARK (CBS13) — A lot of people are stuck with tickets for events canceled due to the coronavirus pandemic. Eighty-four-year-old Ardy Howard wanted her money back after buying tickets for a Celine Dion concert.
Howard, a die-hard Celine Dion fan, bought tickets on Stub Hub for $648. But then the April concert was postponed.READ MORE: Teen Reported Missing On American River In Rancho Cordova
She says Stub Hub said her only options were waiting for the rescheduled event or using the money as a credit.READ MORE: Teen Suspected Of DUI In Fatal Highway 99 Crash Overnight Identified As Alan Reyes, 19, Of Roseville
“They were giving me the run around all the time. They don’t want to talk to you when you ask for a refund,” she said.
When CBS13 contacted Stub Hub, they refunded Howard’s money, saying their policy is to give a 120% credit for use within a year, but they will give refunds to high-risk customers, including seniors like Howard, who may not feel safe attending events.MORE NEWS: 1 Dead After Triple Shooting In Stockton
The company apologized for Howard’s experience saying that should not have happened in this case.